Questions trade buyers ask
Can you really make any shape?
If it can be drawn, we can usually make it in alabaster, brass or both. Send a sketch or reference and we’ll confirm the construction, size limits and light source in the drawing we send back.
What is the minimum order?
One piece. Custom designs can be ordered from a single piece, whether it is a prototype, a statement light or the first of a larger run.
How long does production take?
About 30 days from approved drawing, plus shipping. Tell us your installation date and we’ll plan around it.
Will alabaster pieces match across a project?
Alabaster is natural stone, so veining varies. Tell us how closely the pieces should match and we’ll select stone for the project with that in mind.
Which certifications do you offer?
We have ETL and other certifications, and we build each product to the standards of the country where it will be installed. Tell us the country and we’ll quote the right wiring and approvals.
Can I order a sample?
Yes. Contact our support team and we’ll quote a sample of your design separately.
What warranty do you offer?
Every piece is covered by a 2-year warranty.
Do you ship to my country?
Yes, we ship worldwide. Stone pieces are crated for transport.